![]() Please be aware shipping times are longer than normal. Ashley Furniture HomeStore makes it easy to furnish rooms for kids too. In case of shipping flaw the company will certainly fix the item. When the delivery guys put together the table and chairs I indicated that there was a defect on the top of the table and the chairs were wobbly.Īll our furniture measurements are available online and if you should need help to not hesitate to get in contact where our helpful sales team will assist you to ensure your furniture fits into its new home. Here is where the situation became dicey. Stylish furnishings for indoor and outdoor spaces are available at Ashley Furniture HomeStore.ĭelivery charges are non-refundable. He indicated that they could not address that and that a request would have to put in for a technician to come out for repairs. Multi Location Business Find locations.Īshley Furniture Homestore Home Furniture Decor In 2021 At Home Store Ashley Furniture Furniture Decor The individual Ashley HomeStore or Ashcomm LLC.Īshley home furniture delivery status. Currently sitting on hold.Please be aware shipping times are longer than normal. I asked to speak to Todd Wanek (CEO) again, they claimed not to have his phone number, so I gave it to them 60 and made them transfer me to that number. October 21, 2021: Called Ashley Furniture again, now they are telling me the delivery date is January 10, 2022. October 13, 2021: I connected with Charles Spang, Chief Global Sales Officer at Ashley Furniture on LinkedIn today, and sent him a message asking if I could send him a detailed description of the problem I am having, and if he would be willing to help. I will post the conversation if they ever call me, the saga continues. ![]() I hope the supervisor doesn't realize that I am out of their service area! The only thing they offered was to take my name and phone number and they would have a supervisor call me. I asked to speak to a supervisor, they said none were available. I asked for his phone number, they said they didn't have it. Again I asked to speak to Todd, they said he was not at the headquarters. The person who answered the phone claimed that I was not in their service area! I called the headquarters! How can I not be in their service area? It makes no sense. Keep in mind that I called the headquarters phone number. So I called the number and waited for about an hour for someone to answer the phone this time. They attempted to tell me the table was out-of-stock, I responded with "It was not out-of-stock" 3 months ago when you sold it to me! Furthermore the table is still for sale by Ashley on Amazon with a 1-3 week delivery.Īt this point, I asked for the name and phone number of the CEO of Ashley furniture, and as expected they hung up the phone again.Ī quick google search provided the following information: When they did answer the phone they told me the estimated delivery date was October 1, 2022. So I called back and again waited for another 5 minutes for someone to answer the phone. When the person answered they asked for my phone number to look up the order, then after looking up the order they hung up the phone. I will call every couple of weeks and document their response here.Ĭheck back for updates in a couple of weeks.Ĭalled the Store where I purchased the table on Oct 12, 2021, waited about 5 minutes for someone to answer the phone. THEY HAD NO IDEA WHEN OR IF IT WOULD EVER BE DELIVERED!Īt this point I want to know how long it is going to take to get this small table, so I will let it run until it is delivered, regardless of how long it takes. On Oct 1, I called again to see if the order was still on tract to be delivered on and this time they said no, in fact they were unable to even provide an expected delivery date. I considered just cancelling the order, but I wanted to see how this would play out. When I asked why, they essentially gave me a story about truck drivers, covid-19, global warming, and they may have said something about racism, I don't remember exactly. This time they said the delivery would be Oct 23 2021, which is twice the time they originally told me it would take. Sept 15 came and went, still no communication of any kind from Ashley Furniture, so I called them. I called the store and they said I could expect delivery on Sept 15, which was technically within the 6-8 weeks they originally told me, so OK. That date came and went with no communication of any kind from Ashley Furniture. The purchase was made on Jand so I was expecting delivery around Sept 1, 2021. The salesman said it would be 6-8 weeks for delivery, which I thought was excessive, but we were remodeling a small condo and could wait. ![]() We found a small table at Ashley Furniture in their store in Cool Springs, Brentwood, TN and purchased it. This is the story of purchasing a small table and stools from Ashley furniture.
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